Free shipping above ₹1,999

CLEZA

Policies

How and when your order reaches you.

Last updated: 26 October 2026

Where we ship

We deliver to all serviceable pincodes across India. We do not ship outside India at the moment. You can check the estimated delivery date for your pincode on any product page.

Order processing

Orders are packed and dispatched from our studio in Haryana, India within 24 hours of being placed. Orders placed on a Sunday or a public holiday are dispatched on the next working day.

Delivery time

Once dispatched, orders are usually delivered within 2–5 business days, depending on your location:

  • North India (Delhi NCR, Haryana, Punjab, Uttar Pradesh and nearby): 2–3 business days
  • West and Central India: 3–4 business days
  • East, South and North-East India: 4–5 business days

These timelines are estimates. Remote locations, weather, festivals or courier delays can occasionally add a few days. We'll keep you informed if your order is delayed.

Shipping charges

  • Free shipping on orders of ₹1,999 and above (after discounts).
  • Orders below ₹1,999 carry a flat shipping fee of ₹99, shown at checkout before you pay.

Cash on delivery

Cash on delivery (COD) is available across India at no extra charge. Please keep the exact amount ready at the time of delivery. We may call or message you to confirm a COD order before dispatching it.

Tracking your order

When your order ships, we share the courier name and tracking details by email or WhatsApp. For an update at any time, message us on WhatsApp at +91 85700 45454 with your order reference.

Address and delivery attempts

Please make sure your address, pincode and phone number are correct, as we can't change the address once an order has shipped. If the courier can't deliver your order after its delivery attempts and the parcel comes back to us, we'll contact you to arrange re-delivery or a refund under our refund policy.

Damaged or tampered parcels

If the parcel looks damaged or tampered with at delivery, please don't accept it. If you notice damage after opening it, record an unboxing video or take photos and contact us within 48 hours of delivery. We'll send a replacement or a full refund, as explained in our cancellation and refund policy.

Contact us

Questions about this policy or your order? Reach the CLEZA customer care team: