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CLEZA

Policies

Cancellations, returns and refunds, explained simply.

Last updated: 26 October 2026

Cancelling an order

You can cancel an order any time before it is dispatched (we dispatch within 24 hours of ordering). Message us on WhatsApp at +91 85700 45454 or email hello@cleza.in with your order reference.

  • Prepaid orders cancelled before dispatch are refunded in full.
  • Cash on delivery orders cancelled before dispatch are simply closed; nothing is charged.
  • Once an order has been dispatched it can't be cancelled, but you can return it as explained below.

We may cancel an order ourselves if a product is out of stock, the price shown was clearly wrong, the address can't be served, or the order looks fraudulent. In that case any amount you paid is refunded in full.

Returns

Unopened products can be returned within 7 days of delivery for a full refund of the product price. To be accepted, the product must be unused, with its seal, cellophane wrap and original box intact.

Because perfumes are personal-care products, we can't accept returns of bottles that have been opened, sprayed or used, unless they arrived damaged, defective or were not what you ordered.

Damaged, leaking or wrong products

If your order arrives damaged, leaking or different from what you ordered, contact us within 48 hours of delivery with photos or an unboxing video. Once verified, we'll send a free replacement or give you a full refund, including any shipping charges you paid.

How to request a return

  • Message us on WhatsApp at +91 85700 45454 or email hello@cleza.in with your order reference, the product and the reason for the return.
  • For damaged or wrong items, include photos or the unboxing video.
  • We'll confirm the return and arrange a pickup where the courier offers it, or share the address to send the product back to.
  • Pack the product securely in its original box so it isn't damaged on the way back.

Refunds

We inspect returned products within 2 business days of receiving them. Once a refund is approved, it is processed within 5–7 business days:

  • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method. Your bank may take a few extra days to show it.
  • Cash on delivery orders: refunded to the bank account or UPI ID you share with us.

Refunds are for the amount you actually paid for the product, after any discount or coupon. Shipping charges are refunded only for damaged, defective or wrong products, or when we cancel the order.

Exchanges

We don't offer direct exchanges. If you'd like a different fragrance, return the unopened product for a refund and place a new order.

Contact us

Questions about this policy or your order? Reach the CLEZA customer care team: