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CLEZA

Policies

What we collect, why we collect it and how we keep it safe.

Last updated: 26 October 2026

This policy explains how CLEZA ("CLEZA", "we", "us") handles personal information when you visit cleza.in or buy from us. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India. By using our website, you agree to this policy.

Information we collect

  • When you place an order: your name, phone number, email address, delivery address and the products you buy.
  • When you claim an offer: your mobile number, and whether you chose to receive offers on WhatsApp.
  • When you contact us: the details and messages you send us by email, phone or WhatsApp.
  • Payments: online payments are processed by our payment partner, Razorpay. We never see or store your card number, CVV, UPI PIN or net banking password; we only receive the payment status and transaction reference.
  • On your device: your bag, wishlist, recently viewed products, last checked pincode and discount code are saved in your own browser's storage so the site remembers them. They stay on your device and only reach us when you place an order.

We do not currently use advertising or tracking cookies. If we start using analytics or advertising tools, we will update this policy first.

How we use your information

  • To process, pack, ship and deliver your orders, and to handle returns and refunds.
  • To send order confirmations, delivery updates and replies to your questions.
  • To verify payments and prevent fraud or misuse of our website and offers.
  • To send you offers and new launches, only if you have agreed to receive them.
  • To meet our legal, tax and accounting obligations.

Who we share it with

We share only what is needed, and only with:

  • Courier and logistics partners, to deliver your order (name, phone number and address).
  • Razorpay, to process online payments.
  • Service providers who run our website hosting and order emails for us.
  • Government or law-enforcement authorities, when the law requires it.

We never sell or rent your personal information.

How long we keep it

We keep order records for as long as tax and accounting laws require. We keep your contact details for offers until you ask us to stop. Other information is deleted when it is no longer needed.

Your choices and rights

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct or update it.
  • Ask us to delete it, unless we must keep it by law (for example, invoices).
  • Withdraw your consent to offers at any time: reply STOP on WhatsApp or write to us, and we'll stop messaging you.

To make a request, email hello@cleza.in from the email address or phone number you used with us. We reply within 7 days.

Keeping it safe

Our website runs over a secure HTTPS connection, payments go through Razorpay's PCI-DSS compliant systems, and only the people who need your details to serve you can see them. No system is completely secure, but we work hard to protect your information.

Children

Our products are meant for adults. If you are under 18, please use the website and place orders only with a parent or guardian.

Grievance officer

If you have a concern about how your data is handled, contact our grievance officer at hello@cleza.in or +91 85700 45454. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

Contact us

Questions about this policy or your order? Reach the CLEZA customer care team: